Help Center
Technical trouble? We've all been there.
Read our FAQ below or contact our support team
💪🏼 Workout settings
Yes, we currently have a promotion for a free 14-day trial to your Premium subscription. This is automatically added the first time you sign up for trainn.
You can cancel your free trial anytime. If you don't cancel at least 24 hours before the end of your trial your subscription will automatically renew.
Absolutely!
With trainn you get a completely personalised fitness journey & training plan. Every workout is unique to you and designed based on your goals, preferences, equipment, injuries, frequency and more.
Your workouts will be adjusted every few weeks as you get stronger and fitter & you always have the option to swap out exercises you don't want in your training plan.
If your fitness goals change over time, you can update your training plan settings and your workouts will be modified accordingly.
Yes, absolutely! trainn is the personal trainer in your pocket.
We connect you with your very own personal trainer to help you design your fitness journey, reach your goals & give you support along the say. Here are some of the amazing benefits that come with having a personal trainer:
Personalised training program that is adjusted as you get stronger & fitter
Weekly goals for you to hit, that are tailored to your goal
Accountability through weekly check-ins with personalised tips for you
Support via a private chat with your personal trainer
Personal tracking of either weight, calories and/or measurements etc
Knowledge & expertise from our video library of 'Coach Replies'
Workout challenges & fitness tests for you to complete whenever and wherever you like
Sign up now to start your personalised fitness journey!
Yes, you can message your personal trainer at any time with a Premium subscription.
Your personal trainer is there to support you on your fitness journey on good days & bad days. Ask questions & get helpful advice. Share your wins and get a high five. Share your struggles and get encouraging support.
Your training plan is designed to suit your fitness goals. Here's what we recommend
Build lean muscle
If your primary goal is to build muscle, sculpt your body and get stronger, this goal is perfect for you. Wether you are a complete beginner or you have years of experience, all workouts are tailored to help you train effectively & push yourself. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain.
Burn fat & lose weight
Whether you have a little or a lot of fat to lose, this goal is perfect for you. Your workouts will be designed to help you burn fat while staying strong & maintaining muscle. Our tracking tools will help you stay on top of weight, measurements and nutrition & your weekly goals will be designed to lose fat in the healthiest way possible.
Build muscle & burn fat
Ok, so you want a general recomposition of your body. You want to get stronger & build muscle while still burning the soft layer of fat you may have above. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain while staying on top of tracking, nutrition & cardio to burn fat.
Improve stamina
Move faster, get stronger & level up your performance. Your workouts will be focussed around improving cardiovascular endurance as well as strengthening the big muscle groups and muscles around your joints to help keep you injury free.
Maintain healthy routine
Not everyone has a primary goal to change their physique - for some it's just to maintain a regular training routine & healthy lifestyle to help improve energy, mood & overall health. Your workouts will be designed to keep you active, strong and healthy as well as stretch & mobilise your body.
Download the app to start your personalised fitness journey.
Our fitness goals change over time, and that's completely okay. You can update your goal and adjust all other preferences for your training plan at any time.
1. Navigate to your 'Training Plan' page
2. Click the settings icon in the top right corner
3. Select your adjustments
4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
The workouts in your training plan are created based on the preferences you set when creating account. However, you can easily adjust this at any time and doing so will update all your future workouts.
The preferences you can change are:
- Overall fitness goal
- Equipment available
- With or without high intensity exercises
- Inuries
- Training days
- Excluded exercises
To update your training plan, please follow these steps:
1. Navigate to your 'Training Plan' page
2. Click the settings icon in the top right corner
3. Select your adjustments
4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
Yes, absolutely! When creating your training plan you have the option to select if you want bodyweight only or select the specificequipment you have available at home.
If you at any point want to change these preferences, follow these instructions:
1. Navigate to your 'Training Plan' page
2. Click the settings icon in the top right corner
3. Scroll down to the equipment section and select your adjustments
4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
Yes, of course! Your training plan is personalised to you with whatever equipment you have available. When creating your training plan you have the option to select if you want bodyweight only, specificequipment or full gym kit you have available at home.
If you at any point want to change these preferences, follow these instructions:
1. Navigate to your 'Training Plan' page
2. Click the settings icon in the top right corner
3. Scroll down to the equipment section and select your adjustments
4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
Yes, you can swap out exercises before and during your workout.
To do this, swipe left on the exercise you wish to swap out and select if you want to replace it just for now or in all future workouts. The exercise will be replaced with a similar one.
Yes! When you create an account you are asked to enter any injuries you have, so we can mofidy the workouts for you.
If you (unfortunately) get to new injury or you (fortunately) are no longer injured, simply navigate to your training plan settings to adjust. View instructions below:
1. Navigate to your Training Plan page
2. Click the settings icon in the top right corner
3. Scroll down to "Injuries" and select or unselect your injuries
4. Scroll down and click "Update my plan"
You can completely remove up to 5 exercises from your training plan, so they don't show up in future workouts.
If you at any point want to re-add exercises you have previously removed, follow these instructions:
1. Navigate to your Training Plan page
2. Click the settings icon in the top right corner
3. Scroll down to "Excluded exercises" and remove the exercise(s)
4. Click "Update my plan"
📱 Account & subscription
Yes, the app is available as a free version, however we highly recommend having a Premium subscription to get training, nutrition & goals completely personalised to you and therefore reach your fitness goals in the best way possible.
Sign up now to get a 14 day free trial of all Premium features.
Yes, your subscription to a Premium plan will automatically renew unless cancelled at least 24 hours before the end of the current period.
We offer a monthly, quarterly and annual subscription plan. Upgrading to a 12-month subscription offers the best value for money.
All subscriptions are handled in your phone settings and not via the trainn app, so if you wish to change or upgrade your subscription, follow these instrictions:
iPhone users, please view instructions from Apple here:https://support.apple.com/en-gb/HT204939
Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
If you need any further assistance with your subscription, please contact our support team.
You can change or upgrade your subscription at any time. We offer a monthly, quarterly and annual subscription. Upgrading to a 12-month subscription offers the best value for money. All subscriptions are handled in your phone settings and not via the trainn app, so if you wish to change or upgrade your subscription, follow these instrictions:
iPhone users, please view instructions from Apple here:https://support.apple.com/en-gb/HT204939
Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en After changing or upgrading, your subscription will be updated at your next billing period. For example, if you want to move from a monthly to a yearly subscription, you'll stay on a monthly subscription until the end of the month, and then switch to yearly. If you need any further assistance please contact our support team.
If you wish to update your payment details, this must be done via your general phone settings. We do not handle or store your payment details in the trainn app. iPhone users, please view instructions from Apple here:https://support.apple.com/en-gb/HT201266
Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DDesktop&hl=en
To change your name or password, simply follow these steps:
1. Navigate to the "My Plan" page in the bottom meu bar
2. Click the profile icon in the top right corner
3a. For name: in the "Personal Info" section, locate your name & tap it to change > fill in your new name > click "Save"
3b. For password: in the "Account" section, tap "Change password" & follow the steps to create new password.
Unfortunately, it is not possible to changeyouremail, because all your information & data is linked to this. If you wish to no longer use your email please either create a new acccount or contact support.
All Premium subscriptions are handled in your phone settings. You can cancel your subscription at any time, but we will be sad to see you go. You can still use certain features in the app without a Premium subscription, however we recommend staying Premium to get the full benefits.
iPhone users, please view instructions from Apple here:https://support.apple.com/en-au/HT202039Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
After cancelling, your Premium subscription will still be active until the end of your current billing period. For example, if you signed up on the 10th, and you cancel on the 31st, your subscription will still be active until the 9th in the following month. All your logged training data will still be saved after subscription is cancelled, however it will not accessible until you upgrade to Premium again.
If you need any further assistance please contact our support team.
It's easy to delete your account. We're sorry you longer wish to be part of the trainn team, but really hope you have enjoyed it so far 😌 To delete your account, please fill out the form on this page.
Please note that it may take up to 30 days to delete your account.
🤓 Techical trouble
If you have already have an active subscription, but when you try to access your workouts the app is asking you to purchase a subscription, here's what to do: When you open the Trainn app and it comes up asking you to select a subscription, click the “restore” button (in the top right corner or at the bottom of the screen). This means that it will search for any active subscriptions on your account and continue from there. If the issue persists, please contact our support team at hello@trainnfitness.com
If you initially created your Trainn account using the "sign in with Google" or "sign in with Facebook" button you will not be able to change your password. This is because the password is linked to the account you use for either Google or Facebook, and we can therefore not change it. On the Trainn log-in screen, please select the button for the relevant account you used to create an account with. This should log you in correctly.
If the issue persists or you are unsure which email you created an account with, please contact our support team at hello@trainnfitness.com
Sadly, a few users are experiencing this technichal issue. If this happens to you, please contact our support team at hello@trainnfitness.com
They will be able to help you create your account