Question 1

Is there a free version of the app?

Accepted Answer

Yes, the app is available as a free version, however we highly recommend having a Premium subscription to get training, nutrition & goals completely personalised to you and therefore reach your fitness goals in the best way possible.
 
Sign up now to get a 14 day free trial of all Premium features.

Question 2

Will my subscription auto-renew?

Accepted Answer

Yes, your subscription to a Premium plan will automatically renew unless cancelled at least 24 hours before the end of the current period.
 
We offer a monthly, quarterly and annual subscription plan. Upgrading to a 12-month subscription offers the best value for money.
 
All subscriptions are handled in your phone settings and not via the trainn app, so if you wish to change or upgrade your subscription, follow these instrictions:
 
iPhone users, please view instructions from Apple here:https://support.apple.com/en-gb/HT204939
 
Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
 
If you need any further assistance with your subscription, please contact our support team.

Question 3

How do I change or upgrade my subscription?

Accepted Answer

You can change or upgrade your subscription at any time. We offer a monthly, quarterly and annual subscription. Upgrading to a 12-month subscription offers the best value for money.

All subscriptions are handled in your phone settings and not via the trainn app, so if you wish to change or upgrade your subscription, follow these instrictions:
 
iPhone users, please view instructions from Apple here:https://support.apple.com/en-gb/HT204939
 
Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

After changing or upgrading, your subscription will be updated at your next billing period. For example, if you want to move from a monthly to a yearly subscription, you'll stay on a monthly subscription until the end of the month, and then switch to yearly.

If you need any further assistance please contact our support team.

Question 4

How do I update my payment card details?

Accepted Answer

If you wish to update your payment details, this must be done via your general phone settings. We do not handle or store your payment details in the trainn app.

iPhone users, please view instructions from Apple here:https://support.apple.com/en-gb/HT201266
 
Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DDesktop&hl=en

Question 5

How do I change my name, password or email?

Accepted Answer

To change your name or password, simply follow these steps:
 
1. Navigate to the "My Plan" page in the bottom meu bar
2. Click the profile icon in the top right corner
3a. For name: in the "Personal Info" section, locate your name & tap it to change > fill in your new name > click "Save"
3b. For password: in the "Account" section, tap "Change password" & follow the steps to create new password.
 
Unfortunately, it is not possible to changeyouremail, because all your information & data is linked to this. If you wish to no longer use your email please either create a new acccount or contact support.

Question 6

How do I cancel my subscription?

Accepted Answer

All Premium subscriptions are handled in your phone settings. You can cancel your subscription at any time, but we will be sad to see you go.
You can still use certain features in the app without a Premium subscription, however we recommend staying Premium to get the full benefits.
 
iPhone users, please view instructions from Apple here:https://support.apple.com/en-au/HT202039Android users, please view instructions from Google here:https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
After cancelling, your Premium subscription will still be active until the end of your current billing period. For example, if you signed up on the 10th, and you cancel on the 31st, your subscription will still be active until the 9th in the following month.

All your logged training data will still be saved after subscription is cancelled, however it will not accessible until you upgrade to Premium again.
 
If you need any further assistance please contact our support team.

Question 7

How do I delete my account?

Accepted Answer

It's easy to delete your account. We're sorry you longer wish to be part of the trainn team, but really hope you have enjoyed it so far 😌 To delete your account, please fill out the form on this page.

Please note that it may take up to 30 days to delete your account.

trainn

Help Center

Technical trouble? We've all been there.
Read our FAQ below or contact our support team

Read our FAQ

Get answers to the most common questions

Contact form

Create a support ticket via our website

Send an email

or send an email directly to our support team

💪🏼 Workout settings

Is there a free trial period?

Will the workouts be tailored to me?

Will I get my own personal trainer?

Can I contact my personal trainer?

Which goal is the best for me?

How do I change my goal?

How do I update my training plan?

Can I use trainn at home?

Can I use trainn at the gym?

Can I swap out exercises I don't like?

Can I modify workouts if I have injuries?

How do I re-add exercises I have removed from my training plan?

📱 Account & subscription

Is there a free version of the app?

Will my subscription auto-renew?

How do I change or upgrade my subscription?

How do I update my payment card details?

How do I change my name, password or email?

How do I cancel my subscription?

How do I delete my account?

🤓 Techical trouble

I purchased a subscription, but I can't access my workouts

I can't change or reset my password

I can't get past the "select gender" when creating an account

Contact Support Team

Still having technical trouble? Fill out the form below to contact our technical support team

Help Center

Technical trouble? We've all been there. Read our FAQ below or contact our support team

Read our FAQ

Get answers to the most common questions

Contact form

Create a support ticket via our website

Send an email

or send an email directly to our support team

💪🏼 Workout settings

Is there a free trial period?

Will the workouts be tailored to me?

Will I get my own personal trainer?

Can I contact my personal trainer?

Which goal is the best for me?

How do I change my goal?

How do I update my training plan?

Can I use trainn at home?

Can I use trainn at the gym?

Can I swap out exercises I don't like?

Can I modify workouts if I have injuries?

How do I re-add exercises I have removed from my training plan?

📱 Account & subscription

Is there a free version of the app?

Will my subscription auto-renew?

How do I change or upgrade my subscription?

How do I update my payment card details?

How do I change my name, password or email?

How do I cancel my subscription?

How do I delete my account?

🤓 Techical trouble

I purchased a subscription, but I can't access my workouts

I can't change or reset my password

I can't get past the "select gender" when creating an account

Contact Support Team

Still having technical trouble? Fill out the form below to contact our technical support team

Technical trouble? We've all been there.
Read our FAQ below or contact our support team